Refund and Exchange Policy

Last updated: 2026-06-16

This policy defines how payments made through the Volar platform are refunded and exchanged. It is drawn up in accordance with the Law on E-commerce.

1. General procedure

If a User is not satisfied with a purchased product or service, they may contact support and submit a refund request.

A refund request is accepted within 10 (ten) calendar days from the payment date.

If the digital product has not yet been delivered or activated — a full refund is issued.
If the service was not provided due to a technical failure — a full refund is issued.
When a subscription is cancelled — it remains active until the end of the current period; no charge is made for the next period.
If the product has been fully delivered and used, a refund may be declined.

To request a refund, email support@volar.uz with the payment date, amount, and reason.

Requests are reviewed within 3 (three) business days. If approved, funds are returned to the card used for payment.

Crediting funds to the card usually takes 1–10 business days depending on the payment system and bank.

The User may cancel a subscription at any time via their account or support. Cancellation stops any subsequent automatic charges.